- Prescription request
- Consultations and appointments
- After hours Arrangements
- Home visits
- Fees and billing arrangements
- Prescription request
- Test Results and Referrals
- Telephoning your doctor
- Recall/Reminder service
Consultations and appointments
An appointment system is used for your convenience to reduce waiting time to a minimum but please be patient as on occasion unavoidable delays may be caused by medical emergencies.
As we value your time also, patients are welcome to ring the practice prior to their consultation time for staff to estimate doctor’s running time, bearing in mind that this can still change due to emergency situations.
As a single appointment is only allocated 10 minutes please request an extended appointment if you need extra time to discuss multiple problems or complex issues. This may include paperwork, health assessments, care plans, medicals, immunizations both travel and childhood, procedures including excisions, contraception devices and dressings.
This will also help alleviate doctor running over time on a consultation and becoming late.
If you are unable to attend your appointment we would appreciate the earliest possible notice.
Medical emergencies will always be seen quickly by the first available doctor, simply notify our receptionist of the urgency.
To make an appointment phone our Receptionists on 5243 1111 or book on line by clicking the MAKE AN APPOINTMENT button on the home page
After hours Arrangements
Emergency after-hours service can be accessed by ringing our usual phone number 5243 1111 twenty-four hours a day, seven days a week. Or phoning our Locum service – Melbourne Medical Deputising Service on Phone: 9429 5677
For a comprehensive guide for various after hours services available in our region and surrounds go to: www.docgeelong.com
Some supplies including vaccines, dressings or specialised equipment used for certain procedures may attract a non-rebateable cost in addition to the consultation fee. Please discuss this with your doctor.
Home visits are generally available for regular local patients whose condition prevents them from attending the surgery. A fee may apply.
Fees and billing arrangements
South Barwon Medical does not bulk bill except in exceptional circumstances.
Fees are payable on the day of consultation.
Cash, Eftpos, Cheque, or Visa Card are accepted. If you are having difficulty paying our fees at any time, please do not hesitate to discuss this with your doctor or our Manager.
Pensioner and Health Care Card holders receive a discount on our usual fees.
We strongly discourage telephone prescription requests in the interest of good and safe medicine.
We however, allow a very brief prescription appointment with the doctors to ensure you are able to continue on your medication uninterrupted. These appointment are often bulk billed. Your doctor may charge a fee for phone scripts.
Test Results and Referrals
Your doctor may request diagnostic tests for you from time to time. At your consultation your doctor will explain why you are advised to have these tests and if additional expenses may be involved. Your doctor will explain the process and ask you to phone him within a day or so of having the tests completed to obtain your results. If there are any abnormalities or complexities your doctor will pre-empt contact with you. Your care may require referral to another health care provider or organization. In this case a written referral is sent to the other party and an appointment is organized. If you have any questions or problems regarding this referral please phone the practice advice from your doctor will be sought. There may be out of pocket expenses incurred and we advise patients to contact the practitioner or organisation and confirm the likely nature of these expenses.
South Barwon Medical specializes in both childhood and travel immunisations.
Telephoning your doctor
Your doctor will endeavour to answer your phone calls as promptly as possible. For urgent matters please inform the receptionist, she may need to assess your request but will refer the matter immediately to the doctor in the case of an urgent medical matter.
To alleviate the interruptions to doctor’s consulting hours, he may return phone calls at the end of the session/day.
This practice is committed to preventative care. We may contact you with a reminder notice from time to time offering preventative health service appropriate to your care. If you do not wish to be part of this system, please let your doctor know.